Consulting services to strengthen taxpayer communication strategy
Ministry of Revenues has issued a tender for consulting services to strengthen taxpayer communication strategy. It is published as a request for expression of interest under the consultant qualification selection method. It applies to Ethiopia. It was published on 2026-10-29 and closes on 2026-11-20. The reference is ET-MOR-577508-CS-QCBS. The notice was published by World Bank.
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Scope of Work
The consulting services (“the Services”) include providing strategic advisory to strengthen the national taxpayer communication strategy for the Ministry of Revenues. The assignment aims to address information asymmetry, low tax morale, and digital tax portal adoption hurdles (ITAS/TASS, e-invoicing). The scope of work comprises six key pillars: (1) Institutional Communication Audit & Diagnostic Assessment; (2) Revision of National Tax Communication Strategy Master Plan; (3) Content Simplification, Digital Asset Creation, and Multilingual Outreach (Amharic, Afaan Oromo, Somali, and Tigrigna); (4) Digital Ecosystem Optimization & Channel Modernization; (5) Institutional Capacity Building & Knowledge Transfer (including Crisis Communication Manual); and (6) Digital Archiving Strategy. The Senior Tax Communication Advisory Key Expert role requires a senior-level professional with extensive international and regional experience in tax sector communication, fiscal reform, and digital media. This position entails a total level of effort spanning a 7-calendar-month implementation period (210 days), with an expected start date in February 2027.
Requirements & Qualifications
The Ministry of Revenues now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:
- Core Business & Operational Longevity: Demonstrated experience as an established consulting entity with a minimum of 10 years of corporate operation specializing in strategic communications, public relations, public advocacy campaigns, or fiscal policy engagement.
- Relevant Specific ExperienceSuccessfully completed at least two (2) similar consulting contracts in the past 5 years involving strategic tax or revenue administration communication campaigns, public sector change management, digital outreach, or document archiving frameworks.
- Technical & Managerial Capability: Sound organizational structure, quality assurance protocols, and institutional capacity to manage multi-format and multilingual (Amharic, Afaan Oromo, Somali, Tigrigna) media asset production and stakeholder engagement.
Original Procurement Notice
Read the notice as World Bank published itContact
NameOsman Mahamed