Cancellation and Refunds

1. How to cancel

You can cancel a paid plan at any time from Membership and billing in your account:

• Card subscriptions (Stripe): choose “Manage billing at Stripe”. Stripe’s billing page lets you cancel, change plan, update your card and download invoices.
• PayPal: cancel the automatic payment in your PayPal account.
• Paystack: use the Paystack link shown in Membership and billing.

If you cannot reach these pages, email support@allbusiness.africa from the address on your account and we will cancel for you.

2. What happens when you cancel

• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for: your plan is not renewed again, and your paid features stay on until then.
• When the subscription ends, your account moves to the free Explorer plan. Your account, saved searches, tracker and documents are kept; features your free plan does not include are no longer available.
• If you are on a free trial and cancel before it ends, you are not charged.
• A one-off payment, where checkout offers one, covers a single period and does not renew, so there is nothing to cancel.
• To close your account entirely, cancel the subscription first, then close the account from your profile page.

3. Refunds

• 14 day money-back on your first payment. If you are not satisfied, ask within 14 days of the first payment for a new monthly or annual subscription, or of a one-off payment, and we refund it in full. If your subscription started with a free trial, this means the first payment taken after the trial.
• After that, no refunds for part periods. Renewal payments, and the unused part of a period after you cancel, are not refunded. Cancel before a renewal date to avoid the next charge.
• Billing errors, such as a duplicate charge or a charge after you had cancelled, are always refunded in full.
• AI credits. Purchased credits you have not used can be refunded within 14 days of purchase. Credits once used are not refundable. Monthly credits included in a plan have no cash value.
• Your legal rights. Nothing in this policy limits any right to a refund that the consumer law of your country gives you.

How refunds are made. Email support@allbusiness.africa from the address on your account with the date and amount of the payment. Refunds are processed by our support team through the payment processor you paid with (Stripe, Paystack, PayPal or Flutterwave), back to the same card or account, within 10 business days of approval. Your bank or wallet provider may take a few more days to show it. When we refund a subscription payment we also cancel that subscription, and your account returns to the free Explorer plan; refunded credits are removed from your balance.

4. Failed payments

If a renewal payment fails, your plan stays active while the processor retries the payment and a notice in your account asks you to update your payment details. If the payment is not recovered, the subscription ends and your account moves to the free Explorer plan.

5. Contact

Billing questions: support@allbusiness.africa. The Terms of Service set out the rest of the payment terms.